FAQs

Are your gazebos easy to set up?

Yes! All of our Hercules gazebos are designed with a simple concertina structure.  No assembly required. It is easy to pop up and fold down by maximum 2 people. The fastest time for basic structure set up can be in just 60 seconds!

Please read about detail installation in Instruction video. 

Are your gazebos water proof and sun proof?

Hercules Gazebo is a trusted functional shelter.

Our canopy and sidewall are made from the best quality imported fabrics and materials. High density polyester fabric with 320g/m2 PVC coating tends to be strong, stretchy, and colorfast. Each gazebo is 100% water proof, fire resistant, and has guaranteed UV protection to 50 SPF. It’s A REAL PROTECTIVE shelter designed to withstand most of weather conditions in New Zealand. You will feel confident that your family or your fellow will be comfortable, safe and proud of it.

Are your gazebos wind proof?

If our marquees and gazebos were well anchored down, they could withstand up to 49km/h(Beaufort: 6) wind. We would not recommend customers leaving their gazebo up in strong winds, otherwise, you need to take a risk of damage effect from the wind.

What fabrics are available?

Our canopies & side walls are made from the best quality imported fabrics. We offer two different types of fabrics for our entire range of plain and custom made gazebos, one of which is standard PVC coated polyester and the other is 100% Poly vinyl chloride (PVC).  Polyester is the most common and cost effective fabric used in the gazebo industry, while 100% PVC is a premium fabric which has better performance if your gazebo need to be left up under the direct sun for a long period of time.

Every gazebo package includes a high quality polyester canopy, 100% PVC fabric is available to upgrade at additional cost.  *Black, White, Blue, Light Grey, Navy, Green and Red are standard colors, premium colors can be customized at additional cost.

How do the side wall attach to the canopy?

Side walls can be easily attached to the canopy with a 50mm wide Velcro strap on the edge of the canopy.  Every wall has large Velcro strap that attaches to each other for a neat finish.

How many people can fit under a gazebo?

You can check out our guide below to find out what size gazebo will best suit your event. Capacity is reduced when guests will be seated.

Size Range                        Standing or Theatre (Approx.)
2x2m 4-5 People
2.5×2.5m 6-7 People
3x3m 8-9 People
3×4.5m 13-14 People
3x6m 17-18 People
4x4m 15-16 People
4x6m 23-24People
4x8m 30-32People

How do i anchor my gazebo?

A set of pegs & guy ropes is included in a standard gazebo package. Your gazebo must be secured to a fixed structure by using pegs and guy ropes to provide additional stability. This is essential to avoid wind damage.  Further support can be achieved using leg weights, like sandbags and steel leg weights.

Anchoring method will vary on different surfaces. Please read about our anchoring tips in How To Anchor A Gazebo.

If my gazebo got accident, do you offer replacement or repairs?

We stock a comprehensive list of spare parts at low cost in case of damaged or loss.

Do I get a warranty?

A limited manufacturing warranty is on all new products from the date of original purchase that the product will be free from defect in material and workmanship. The length of the limited warranty may vary by product. The warranty is valid for the original purchaser from the date of initial purchase.

Please read about our Warranty Policy.

Where can you deliver to?

We can freight anywhere within New Zealand.

Where can I buy a Hercules product and accessories?

We have 3 local showrooms located at Auckland, Wellington and Christchurch. Hercules Team is ready there to give you assistance. You can choose to place an order with our team member or on our website accordingly.

*For bespoke products, we recommend you to enquire with and purchase from your nearest Hercules local branch.

Please find store locations and contacts in Contact Us.

Is my payment secured on your website?

Your payment is 100% secured by worldwide online payment providers, Paypal and Poli pay.  These credible payment providers help keeps your online transactions guarded from start to finish. Your full financial information will not be shared with us.

Can I collect from a store?

Most of the online order is available to collect from our local branch in Auckland, Wellington and Christchurch.

To collect in-store, place your order online as normal and select the “pick up” option instead of entering your delivery details, during the checkout process.

After placing your order, you will be contacted mostly via Email when your order is available to pick-up.

Products may only be picked up from a nearby store upon presentation of valid New Zealand photographic ID and an order number. Please ensure that the person you have named to pick-up the order shows one of the following forms of ID:

  • New Zealand Driver’s licence
  • Passport
  • 18+ card

Out Of Stock

If the item is temporarily not available in a nearby store, but still in stock in one of our store branches in the country, it may need to transfer from another store.  If this is the case, the delivery may take a little longer. If the item you order is out of stock in the country, we will contact you for a solution.

How long will it take for my order to be delivered?

Deliveries

We will normally send your order from our Auckland warehouse. Delivery time is dependent on our warehouse’s inventory levels. If an item is in-stock, we will dispatch the item out to you within 1-3 working days, after your order has been processed. (90% orders placed before 1 pm gets same day dispatch, bespoke product excluded.) Your order will be shipped to you mostly via Toll NZ and PBT Freight. And you will receive a confirmation email to confirm that your order has been shipped. All of our deliveries can be fully tracked on the website of Toll NZ and PBT freight.

  • Local deliveries (within Auckland). – Orders received before 1 pm will be dispatched that day. Delivery is usually 1-3 working days.
  • North Island – Orders received before 1 pm will be dispatched that day. Delivery is usually within 2-4 working days.
  • South Island – Orders received before 1 pm will be dispatched that day. Delivery is usually within 2-5 working days.
  • Rural Area Deliveries – Additional Delivery Fee may apply. May take 1-3 additional days.

Orders On Friday After 1 pm

Orders made after 1 pm on Friday will not be processed and dispatched until Monday.

Holiday Season, Public Holidays and Weekends

Our courier service does not deliver on weekends or Public holidays. During the peak holiday seasons please allow an extra 2 – 3 working days for delivery.

Out Of Stock

If the item is out of stock in our Auckland warehouse, but we still have its stock in one of our store branches in the country, we will send the item directly from the store to you without additional costs.  If this is the case, the delivery may take a little longer. If the item you order is out of stock in the country, we will contact you for a solution.

How do I do if item arrives damaged or missing?

All of our items are checked before dispatch and leave our warehouse in perfect condition. If you receive your goods and they are damaged, do not take receipt of the goods or sign for them. The courier will then return the goods to us. The customer MUST notify us within 24 hours if this occurs. Failure to do so may result in the customer being liable for the goods.

We will arrange prompt corrective action and resend your order.